Return Policy

DirecTex Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To complete your return, we require a Return Authorization (RA).

RA Processing:

• 1. A copy of the RA must be attached to the return for processing.
• 2. The RA will contain shipping instructions and UPS account # to ship collect if applicable.
• 3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• 4. Only regular priced items may be returned; sale items cannot be returned.
• 5. There are certain situations where only partial refunds are granted:
  • Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Credit for Returns: (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit.

If you are approved, then your credit will be processed, and a credit will automatically be applied to your account.

Exchanges: (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the Return Authorization Instructions.